We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up and we’re ready to answer them. If there’s something we have missed please reach out and one of our team members will be happy to help.
WHICH COUNTRIES DO YOU SHIP TO?
Please note, during the current COVID-19 pandemic, there may be some delay in arranging your delivery.
The cost of delivery to your preferred location in the UK can be spot checked at any time within the populated shopping basket, before you move to the checkout. If your delivery is destined for mainland Europe or globally please get in touch and we can give you a quote for your shipping costs before placing an order.
HOW WILL MY ORDER BE SHIPPED?
Beyond the areas covered by our own vehicles and drivers, getting your order to you in perfect condition is a major part of the service we provide. As such, we use specialist, bottle-appropriate, plastic air-filled packaging for orders dispatched with a third party courier. This is to ensure we minimise damage during transit and potential mis-handling, so you can receive your products in the best condition possible.
The delivery method will depend on your location and what you have ordered. It will also take into account the weight – bear in mind that some of our deliveries can weigh quite a bit.
If you wish to order a large amount please contact us directly so we an discuss shipping options.
WHAT’S THE MINIMUM ORDER AMOUNT?
We don't have a minimum order. We know it can nerve wracking trying something new. Wondering, if you will like it. We hope that by being able to buy just one bottle it will give you the confidence to try something new. We are also pretty confident that once you have tried Machair you will want to try it again.
DO YOU ACCEPT RETURNS?
We do not accept returns. However, if your shipment arrives damaged we will replace it free of charge.
If you live on the Isle of Lewis or the Aberdeenshire area we can come and pick up your empty bottles and you can get a small discount on your next order.